Terms & Conditions

FataliiSeeds.net

These terms apply to all orders placed at fataliiseeds.net.
By placing an order, the customer agrees to these terms.

1. Seller information

Fatalii
Metsähovintie 47
02540 Kylmälä
Finland

VAT: FI18282659
Email: info@fataliiseeds.net
Website: fataliiseeds.net

2. Products

We sell chili pepper seeds and related items intended for hobby growing and culinary use.

Seed quantities are approximate and may vary slightly by variety.
All seeds are packed in a certified EU seed packing facility in accordance with applicable regulations.

3. Pricing and payment

All prices are shown in euros (€) and include applicable VAT where required.

Available payment methods are shown at checkout. Orders are processed after successful payment.

4. Shipping

Orders are shipped from Finland. Shipping methods and prices are shown at checkout.

Delivery times vary depending on destination, postal conditions, and the selected shipping method. Estimated delivery times are not guaranteed.

5. Economy (untracked) letter shipments

Economy letter shipping is an untracked and slower delivery method. Delivery times vary depending on destination and local postal conditions, and may take several weeks in some countries.

If an economy shipment is delayed, customers are asked to wait for the normal delivery window for their country before contacting us.

If an economy shipment does not arrive within a reasonable time, reshipment is our primary solution. A replacement shipment will be arranged after the waiting period.

Refunds are generally not offered for economy shipments unless delivery is confirmed as impossible (for example, returned mail or confirmed postal loss).

By choosing economy shipping, the customer accepts these conditions.

6. Tracked shipments

Tracked shipping options include tracking and delivery confirmation.

If a tracked shipment is lost in transit, we will investigate the case with the postal service and provide either:

a replacement shipment, or
a refund, if delivery is confirmed as impossible.

7. Customer responsibility

Customers are responsible for:

Providing correct delivery information
Checking their order confirmation email
Collecting the shipment if required by the local postal service

We are not responsible for delays or losses caused by:

Incorrect or incomplete address information
Failure to collect a parcel
Local customs or postal handling issues beyond our control

8. Right of withdrawal and returns

If you are a consumer, you have the statutory right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period starts on the day you, or a person you have named, receive the goods. If your order is delivered in several parcels, the period starts on the day the last parcel is received.

To withdraw, let us know of your decision before the withdrawal period ends, for example by email to info@fataliiseeds.net or through the chat on our website. Please include your order number. You may use the EU model withdrawal form, but it is not required.

Please send the goods back to us without undue delay and no later than 14 days after you have told us that you are withdrawing. The return address is the seller address in section 1. You pay the direct cost of returning the goods. You are only liable for any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning, so please keep seed packets unopened if you plan to return them.

We will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earlier. The refund is made using the same payment method you used for the purchase, unless we expressly agree otherwise. If you chose a delivery method more expensive than our cheapest standard delivery, we do not have to refund the extra cost.

Exceptions: the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, such as opened Chili Vault bags and other food products. It also does not apply to digital content, such as the Bonchi Booklet, once the download has started with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal.

The right of withdrawal applies to consumers. It does not apply to purchases made for business purposes, such as retailer and bulk orders.

Your statutory rights regarding defective, incorrect or missing goods are not affected. If there is a problem with your order, such as damaged or incorrect items or non-delivery, please contact us and we will sort it out.